Privacy policy

Last updated: October 1, 2026

MONROE CUSTOM CAMPERS INC, doing business as Monroe Truck & Auto Accessories (“Monroe Truck & Auto,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit monroetruckauto.com, contact us, or use our services.

You take your privacy seriously, and so do we. This Privacy Policy describes what types of information we gather about our users as well as how we use it. This Privacy Policy applies to this website as well as any related websites or apps (mobile or desktop). Hereafter, this collection of related assets will be referred to as the “Site.”

Our digital infrastructure automatically captures no data pertaining to the domains or email addresses of our users except for data gathered through Google Analytics. We do collect the email addresses of users who communicate with us through email, but these are used only as they relate to our own internal evaluations. Cookies are used to the extent that they allow our customers to access their accounts and to support Google Analytics.

If you do not wish to receive future emails from us, notify us of your preference by using this site’s Contact form. If you do not wish to receive future text messages from us, reply STOP to any text message we send you (see the SMS / Text Messaging Privacy section below).

We may collect information about you—such as your name, contact information, and mobile phone number—when you interact with our Site in certain ways (e.g., by making purchases, subscribing to email lists, or opting in to receive text messages or phone calls).

This information may be shared with affiliates who are controlled by, who control, or who are under common control with us. This does not apply to your mobile phone number or your SMS/MMS opt-in data and consent, which are never shared with affiliates for their marketing or promotional purposes.

Additionally, we may enlist the services of third parties to deliver services and marketing to you not limited to processing payments and orders, delivering the text messages and phone calls you have opted in to receive, or designing custom sites for your use. If personally identifiable information must be provided to any of these third parties, we will require that it be held to privacy standards that at least meet those outlined in this Privacy Policy. Any messaging or calling platform or service provider we use may use your mobile phone number only to deliver those messages and calls on our behalf and not for its own marketing.

We employ cookies to allow our customers to log in to their accounts.

We may direct you to third-party websites or suggest that you download a third-party application. Any such recommendation is presented for your convenience only; it does not signify our endorsement of the third party or its products or services. Clicking on such a link or downloading such an application will cause you to leave our Site. As part of this process, the third party may collect personally identifiable information from you. We do not oversee, nor can we be responsible for, these outside sources or their content. Be advised that the terms of this Privacy Policy do not apply to these extra-Site locations; we recommend that you take steps to understand how third parties will use your information before you agree to their terms of use.

If we buy or sell a company, or one or more of our affiliated companies merges with or is acquired by another company, we may transfer some or all of your information as a part of the transaction. We may do this to ensure that services currently being provided to you may continue, or for other business purposes. This does not authorize the sale or transfer of your SMS/MMS opt-in data or consent for marketing purposes, and it does not allow another sender to rely on the text messaging consent you gave to us.

Phone Calls, Chat, and AI Assistant

We use an automated assistant powered by artificial intelligence to help answer phone calls, text messages, web chat, and social media messages. The assistant collects the information you provide during the conversation, such as your name, contact information, and the details of your request. Calls may be recorded and transcribed for quality, training, and record-keeping purposes. You can ask at any time to speak with a member of our team. The providers of this technology process your information on our behalf and may not use it for their own marketing.

SMS / Text Messaging Privacy

This section governs our text messaging and calling program and controls over any inconsistent statement elsewhere in this Privacy Policy concerning mobile phone numbers, messaging records, or SMS/MMS opt-in data and consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes, and are never sold or rented.

If you opt in to receive text messages or phone calls from MONROE CUSTOM CAMPERS INC d/b/a Monroe Truck & Auto Accessories, we use your mobile number solely to send the messages, and place the calls (which may use automated or AI-generated voice), that you have agreed to receive, which may include order confirmations, shipping and delivery updates, quote and service updates, appointment reminders, account and service notifications, responses to your inquiries, and, only where you have separately consented, occasional promotional offers. We may share this data with trusted subcontractors who assist us in operating our messaging platform solely to deliver those messages; they are strictly prohibited from using it for their own marketing. Outside of these service-provider purposes, your mobile phone number and SMS/MMS opt-in data are not disclosed to third parties except where disclosure is required by law, and a legally required disclosure does not authorize any marketing use of your information.

We retain messaging and consent records, including the date, time, and method of your opt-in and any opt-out request, for as long as reasonably needed to provide the service, document your choices, honor opt-outs, and meet applicable recordkeeping obligations. After you opt out, we may retain the minimum information needed to prevent further unwanted texts.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, and you can reply HELP for assistance or contact us at support@monroetruckaccessories.com or (231) 773-0005. See the SMS/MMS Messaging Terms in our Terms of Service at https://monroetruckauto.com/terms-conditions for full details.

Our Site is not intended for individuals under the age of 13. We hereby ask that individuals under the age of 13 not provide personal information through our Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website to learn more about COPPA, or the Children's Online Privacy Protection Act.

We employ all reasonable and appropriate security measures to protect against the loss, misuse, or alteration of data collected about you at our Site.

If you feel that this Site is not following its rules for data acquisition or use as stated in this Privacy Policy, you may contact us using this site’s Contact Form, by email at support@monroetruckaccessories.com, or by phone at (231) 773-0005.

This Privacy Policy may change at any time; changes become effective when they are posted to the Site. Your use of the Site following any change indicates your unconditional acceptance of the revised Privacy Policy, so we encourage all users to periodically visit this page to view the most current version of these user terms. A change to this Privacy Policy, or your continued use of the Site, does not create, renew, or expand your consent to receive text messages or phone calls.

If you or those you represent do not agree to the use of your information as laid out in this Privacy Policy, you must cease your current use of this Site and not register for further use. If already registered, you must cancel your account and cease further use of this Site. Any continuation of use signifies your explicit agreement to be bound by and to comply with the terms laid out in this Privacy Policy; this agreement extends to any parties you might represent. Notwithstanding the foregoing, you may decline or withdraw text messaging or call consent at any time without ceasing use of the Site, canceling your account, or losing the ability to purchase goods or services.