Facility Hours of Operation:
Monday - Friday 6AM - 5PM EST
We accept Visa, MasterCard, Discover, American Express, PayPal, P-Cards, Cashier's checks and Money Orders. Sorry, we DO NO accept C.O.D.'s.
PRICING & AVAILABILITY
We will do our best to hold pricing as published and keep stock quantities updated. However, prices and availability do change, therefore, all prices and product availability are subject to change without notice.
All items ship Ground within the Contiguous United States (Lower 48). All orders will ship via USPS (Mail) or UPS, the choice of service will be at the sole discretion of Monroe Truck and Auto Accessories. If you are unable to accept one of these services an additional charge may apply. If you require expedited shipping an additional charge will apply. Any order placed after 2:00 PM EST may not be processed until the following business day (This includes Rush Shipments, i.e. Express / Overnight / Priority). Any order that is too large to ship may go freight truck and be a minimum of $150 shipping extra. Please ask if item is questionable to start.
If a shipment is delivered damaged, please refuse the package and notify us immediately so we can reship the order and file a claim with the carrier. Please call us at 231-773-0005
All shortages (incomplete shipment) must be reported within 5 days of delivery. If your order arrives incomplete, please review your packing slip or invoice for any items that may have been back ordered. If you still find any discrepancies please call us at 231-773-0005
All returns MUST have a valid RMA (Return Merchandise Authorization) number. NO RETURNS will be accepted without one. Please call us at 231-773-0005 for a valid RMA.
All items eligible for return MUST have been purchased from PPW and within the last 30 days from RMA issue date. Product with a valid RMA will not be accepted outside of 15 days from date of RMA issue.
Products received without a valid RMA will not receive any credit. We will make 3 attempts to contact you to have your product sent back within a 14 day window. If we are unable to contact you during this time your product will be discarded without refund.
There are particular conditions where we cannot accept returns on items under any circumstances. They are as follows.
All returns will be subject to a 20% restock fee unless shipped in error by Monroe Truck and Auto.
General replacement parts will have a standard 30 day warranty against defects. OEM parts will follow that particular manufacturer's warranty policy.
If you have an alleged defective part, we can handle this in one of two ways.